Shipping Policy
Shipping Policy
We pack every order with care and attention. Each one is thoughtfully assembled to make your treasure hunt feel truly special.
Please allow 2–3 business days for your order to be packed and dispatched.
If you’re in a hurry, you’re welcome to choose Express Shipping at checkout but please note the processing time still applies before the parcel leaves us.
Thank you for your patience as we make sure everything arrives just right and ready to spark joy the moment it’s opened.
Shipping Location
All orders are shipped from our warehouse in Sydney, Australia, via Australia Post.
Domestic Shipping (Australia)
Estimated Delivery Times:
NSW & QLD:
- Metro: 2–4 business days
- Regional: 5–10 business days
Other States:
- Metro: 5–10 business days
Express Shipping:
Sent via Australia Post Express, estimated at 1–4 business days Australia-wide.
Shipping Costs:
Shipping is calculated at checkout and shown before you complete your order.
Order Tracking:
As soon as your parcel is on its way, you’ll receive a tracking number by email. You can follow your parcel’s journey through the link provided.
International Shipping
Availability:
We currently offer international shipping to selected countries. If your country isn’t listed at checkout, please contact us, we may be able to help!
Processing Time:
International orders may take 3–5 business days to process before shipping.
Express Shipping:
Sent via Australia Post Express, estimated at 1–4 business days Australia-wide.
Estimated Delivery Times:
- Standard Shipping: 2–6 weeks (customs and local services may affect this)
- Express Shipping (where available): 1–3 weeks
Please note these are estimates only. Delays can happen due to customs, postal disruptions, or weather events.
Customs, Duties & Taxes:
Import duties, taxes, and customs fees (if applicable) are the responsibility of the buyer. These are not included in our prices or shipping costs. Check with your local customs office for more info.
Tracking Info:
You’ll receive a tracking number once your parcel ships. Some countries may have limited tracking visibility, and updates can sometimes be delayed.
